FAQs - DELIVERY & ORDERS
The current delivery options are:
1. Standard UK Delivery
- Price: £3.99
- Transit Time: 3-5 Days
- Carrier: Royal Mail
- Notes: Free on orders over £75
2. Premium UK Delivery
- Price: £3.99
- Transit Time: 3-5 Days
- Carrier: DPD
- Notes: Free on orders over £150. Delivery method automatically applied on orders over £150. PIN number, SECURE DELIVERY METHOD
3. Express UK Delivery
- Price: £5.99
- Transit Time: 1-2 Days (excluding weekends)
- Carrier: DPD
- Notes: Only available for orders placed before 7:00 pm on Monday to Thursday. PIN number, SECURE DELIVERY METHOD.
4. Saturday UK Delivery
- Price: £8.99
- Transit Time: N/A
- Carrier: DPD
- Notes: Order Monday to Thursday, or before 2 pm Friday to receive on Saturday.
5. Worldwide Shipping Standard
- Price: From £5 (in your local currency)
- Transit Time: From 5 days+ (varies per country)
- Carrier: Varies per country
6. Worldwide Shipping Express
- Price: From £10 (in your local currency)
- Transit Time: From 3 days+ (varies per country)
- Carrier: DHL
Our DPD deliveries are on a secure PIN delivery service.
When the driver comes to deliver your order, you will be asked for a PIN number. This number is unique to each individual order and is only sent to the person that placed the order. Your PIN number will be sent to you via email and text message by DPD when your order is marked as out for delivery.
If you do not have your PIN number when the driver arrives, they are able to send you a SMS with your PIN number whilst at your door.
Your order number (for example #WEB1231267) can be found on your order confirmation email.
Unfortunately, we are unable to make any changes to your order once payment has been processed, as your details are immediately sent to our Distribution Centre for fulfilment. This includes the following:
- Cancelling delivery
- Changing the item/ size
- Changes to the delivery/ billing address*
- Changes Shipping method
- Adding items to your order
- Adding a discount code
*If you enter an incorrect address at checkout, we are not liable to refund/ replace the order
Unfortunately, we are unable to apply any codes once your payment has been processed. Try using your discount code on your next order (please check if it has an expiry date).
When your order is despatched you will receive your tracking information in an email from us entitled “Your parcel from The Gym King is on its way".
When your order is despatched you will receive your tracking instructions in an email. Alternatively you can track your order HERE.
Please check your tracking link for updates. In the event of undue delay please email customerservice@thegymking.com or contact DPD directly (DPD deliveries).
Please email customerservice@thegymking.com, within 48 hours of the delivery date on your tracking. We will initiate an investigation with the relevant carrier which can take up to 7 days (please allow a little longer during busier periods).
In the unusual event that you're order is damaged or incorrect, please email customerservice@thegymking.com, with the following information within 3 days of delivery:
- Your order number.
- The name of the missing item.
- The name of the incorrect item you received.
- A clear photograph of the incorrect item you received and the label on its packaging.
Once we've received the above info we will get this sorted for you ASAP!
We are sorry there's an item missing from your order. Please check your emails (including spam/junk) to confirm all items were despatched and you haven't been issued a partial refund (very rarely an item maybe found to be out of stock and will be refunded).
If you still need help please contact customerservice@thegymking.com with your order number (for example #TML1000), within 3 working days from delivery, our Customer Service team will investigate this for you ASAP!
A product is "faulty" if there is a material/ manufacturing fault. Please note, this excludes wear and tear.
If you receive an item you believe to be faulty please send the following information to customerservice@thegymking.com.
- Your order number (for example #WEB1234567)
- Item name and size
- Photos that show that clearly show the garment and the fault
Please keep your item until we've reviewed the fault, after which, we may ask you to return it.
*You have up to 90 days to raise a faulty claim.